Privacy Policy

This Privacy Policy describes how Lamchop Technologies LLC ("ParcOps", "we", "us", or "our") collects, uses, discloses, and protects information when you use the ParcOps website, mobile app, and related services (the "Services").

1. Who This Applies To

ParcOps is a business operations platform for delivery service organizations and authorized team members. Our Services are intended for business use and are not directed to children under 13.

2. Information We Collect

We collect information in the following categories:

• Account and profile information: name, email address, phone number, role, transporter/employee identifiers, work preferences, and organization membership.
• Operations data: schedules, route assignments, delivery data, fleet records, incident reports, policy acknowledgement records, and signatures.
• Communications content: chat messages, mentions, read receipts, and files/attachments shared within your organization.
• Documents and media you upload: route sheets, spreadsheets, images, and other files uploaded by authorized users.
• Device and technical data: push notification tokens, app/device metadata, and diagnostic or security logs.

3. How We Use Information

We use information to:

• Provide, maintain, and improve the Services.
• Authenticate users and enforce role-based access controls.
• Enable core operations workflows (scheduling, delivery, fleet, risk/compliance, exports, and collaboration).
• Send operational notifications and service communications.
• Monitor performance, troubleshoot issues, and protect security.
• Comply with legal obligations and enforce our terms.

4. How Information Is Shared

We may share information:

• Within your organization: with authorized users according to role and permission settings.
• With service providers: to host, store, and secure our Services (for example, authentication, databases, cloud storage, messaging, and infrastructure providers).
• For legal and safety reasons: when required by law or when necessary to protect rights, safety, and security.
• In a business transfer: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information for monetary consideration.

5. Notifications and Permissions

On mobile, we may request permissions such as push notifications, camera/photos, and file access so you can receive alerts and upload operational content. You can manage permissions in your device settings.

6. Data Retention

We retain information for as long as needed to provide the Services to your organization, comply with legal obligations, resolve disputes, and enforce agreements. Retention may vary by data type and your organization’s settings.

7. Security

We use reasonable administrative, technical, and organizational measures to protect data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Processing

Your information may be processed and stored in countries other than your own, including where our providers operate data centers.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights to access, correct, delete, or export your personal information, or to object to certain processing. Organization users may also contact their administrator to manage account data.

10. Third-Party Services

The Services may integrate with third-party services and infrastructure providers. Use of those services may be subject to their own privacy terms and policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Related documents: Terms of Service and Subscription & Billing Terms.

Lamchop Technologies LLC
Email: support@parcops.com